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Oracle 1Z0-465 Exam Sample Questions

Question page. There are other ways to determine visibility on the Customer Portal, such as widgets and page code.

Answer, incident, contact, opportunity, organization, sales quotes, and tasks custom fields must also be added to the appropriate record’s workspace.

Question: 3

You are updating the “Salesman” profile in a site where a new custom object has been created called CO.Salesman. Your customer has requested their salesman to update record in this custom object. What two settings in the “Salesmen” profile have to be updated to allow them access?

  1. Contacts Tab: Select the Edit check box for Sales.
  2. Custom Objects Tab: select the Read check box for package Name “CO” and object Name “Salesman”.
  3. Service Tab: select the Add/Edit check box for incidents.
  4. Custom Objects Tab: select the update check box for package Name “CO” and object name “Salesmen”
  5. Add a workspace for the Salesmen custom object.
  • Sales Tab: select the Edit check box opportunities.
  • Update the workspace for Opportunities.

  • Answer: DE

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    Question: 1

    Your customer wants to measure agent performance based on feedback from their end customers. If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.

    1. Create a broadcast survey.
    2. Schedule a survey to run on a daily basis.
    3. Set an incident business rule to send the survey when an incident is closed.
    4. Create a new queue for unhappy customers.
    5. Create a transactional survey.
  • Create a report of survey responses.
  • Assign score to the survey questions and set the status field based on the values of the responses.

  • Answer: CEG

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    Question: 2

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    • All incidents will be pulled by the agents.

    • Delivery is based on the due date assigned to the incident.

    • No agent will be allowed to work on more than five incidents at a time.

    Select two configurations needed to accomplish this.

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    2. Set Pull Policy to First Due
    3. Set Pull Policy to Manual
    4. Set Pull Quantity to 5
    5. Set Inbox Limit to 5
  • Set Pull Quantity to 2
  • Set Inbox Limit to 2

  • Answer: CD

    Explanation:

    C: from scenario: All incidents will be pulled by the agents.

    D: from scenario: No agent will be allowed to work on more than five incidents at a time.

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    Question page. There are other ways to determine visibility on the Customer Portal, such as widgets and page code.

    Answer, incident, contact, opportunity, organization, sales quotes, and tasks custom fields must also be added to the appropriate record’s workspace.

    Question: 3

    You are updating the “Salesman” profile in a site where a new custom object has been created called CO.Salesman. Your customer has requested their salesman to update record in this custom object. What two settings in the “Salesmen” profile have to be updated to allow them access?

    1. Contacts Tab: Select the Edit check box for Sales.
    2. Custom Objects Tab: select the Read check box for package Name “CO” and object Name “Salesman”.
    3. Service Tab: select the Add/Edit check box for incidents.
    4. Custom Objects Tab: select the update check box for package Name “CO” and object name “Salesmen”
    5. Add a workspace for the Salesmen custom object.
  • Sales Tab: select the Edit check box opportunities.
  • Update the workspace for Opportunities.

  • Answer: DE